Returns & Exchanges

We hope you love your items as much as we do, but we understand that shopping online isn’t always easy! Here's what to do if you would like to return your item:

We accept store credits and exchanges within 14 days from your receipt of the goods. We do NOT offer refunds unless the item is proven to be faulty (such as; loose stitching, holes, incorrect logos, or marks. Unfortunately sometimes things don't always go perfectly during bulk production!) 

*Please note in the case your request for your item to be exchanged or credited doesn’t meet the requirements below, we have the right to politely deny your request. If you are unsure if you are eligible, please get in touch and we can assist you. 

To be eligible for a credit or exchange, your purchased item must be in brand new condition (tried on for sizing purpose only, not worn), all tags still attached (if any) and folded carefully and placed back in original packaging. Any shipping fees will be at buyers expense unless if the item is proven to be faulty.

Please post your return to 4/31 Moloney Street, North Toowoomba QLD 4350 and contact us via email or social media with your details and the return information. 

We recommend in the case of needing a return or exchange that you use a tracked service as well as keeping your receipt in the unfortunate case your item becomes lost in transit. 

*Please Note: When an embroidery or stitching machine finishes the line of stitching, sometimes the machine does leave a 'tail' of thread. This can simply be removed with a pair of scissors. We conduct multiple quality control checks and will likely remove these threads, however occasionally things are missed.

In the event you are truly dissatisfied with your purchase, please contact us via email at